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Privacy Policy

Last updated: October 13, 2026

This Privacy Policy explains how Go2Calls ("we", "us") collects, uses, and protects your information when you use the Go2Calls app and website (the "Service"). By using the Service you agree to this policy.

Information we collect

  • Account information — your name, email address, and password (stored hashed, never in readable form).
  • Phone numbers — the second number(s) you buy through the Service, and a forwarding number you optionally provide.
  • Communications metadata — call and message records needed to operate the Service: the numbers involved, timestamps, duration, and delivery status. We do not record or store the contents of your calls.
  • eSIM order details — the travel plans you buy, the activation codes issued to you, and whether a plan has been installed.
  • Device information — a push notification token so we can alert you to incoming calls and messages, plus basic device and platform details.
  • Payment information — processed by our payment providers and by Google Play. We do not store your full card details on our servers.
  • Service logs — technical records of requests to our servers, used to keep the Service running and secure.

How we use your information

  • To provide phone numbers and route your calls and messages.
  • To sell and deliver eSIM data plans, including emailing you or your chosen recipient the activation details.
  • To process payments, subscriptions, and prepaid credit, and to calculate call charges at the correct per-destination rate.
  • To send you notifications about calls, messages, and your account.
  • To provide support, and to detect and prevent fraud and abuse of the Service.
  • To comply with legal and telecom regulatory obligations.

Legal bases

Where the law requires us to name a basis for processing, we rely on: performance of our contract with you (providing the Service you bought); legitimate interests (keeping the Service secure, preventing fraud and abuse); legal obligation (telecom and tax records); and consent where we ask for it, which you may withdraw at any time.

Third-party services

We rely on trusted providers to deliver the Service. They process data on our behalf under their own privacy terms:

  • Telnyx — telecommunications. Carries your calls and messages and holds your phone number.
  • eSIM Access — travel data. Issues and delivers the eSIM plans you buy, and reports their usage.
  • Google Play and our card payment providers — payments and subscriptions.
  • Google Firebase — push notifications, so your phone can ring when the app is closed.
  • Our hosting provider — stores your account data and runs the Service.

Sharing data when you share an eSIM

The app lets you email an eSIM to someone else. If you do, we send that person the activation code and install link, along with your name so they know who it came from. Only share an eSIM with someone you intend to give it to — once they install it, it is theirs and cannot be recalled.

Data sharing

We do not sell your personal information, and we do not share it for advertising. We share data only with the providers above as needed to run the Service, or where we are required to by law or to protect the rights and safety of others.

International transfers

Our providers operate globally, so your information may be processed in countries other than your own. Where we transfer data internationally we rely on appropriate safeguards, such as standard contractual clauses.

Data retention

We keep your information for as long as your account is active. You can delete your account and associated data at any time from the app (Settings → Delete account) or at go2calls.com/delete-account. When you delete your account we remove your personal information, except where we must keep records for legal, tax or telecom-regulatory reasons — those are retained for the period the law requires and then deleted.

Your rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, to receive a copy of it, to object to or restrict certain processing, and to withdraw consent. Contact hello@go2calls.com to exercise any of these, and we will respond within the period the law allows. You also have the right to complain to your local data protection authority.

Security

We use encryption in transit, encrypted storage for sensitive settings, and access controls to protect your data. No method of transmission or storage is completely secure, but we work to protect your information and to limit what we hold in the first place.

Cookies

Our website uses only the cookies needed to keep you signed in and to keep the site secure. We do not use advertising or cross-site tracking cookies.

Children

The Service is not intended for anyone under 18, and we do not knowingly collect data from children. If you believe a child has given us their information, contact us and we will delete it.

Changes

We may update this policy from time to time. Material changes will be posted here with a new "Last updated" date, and where the change is significant we will tell you in the app.

Contact

Questions about this policy, or about your data? Email hello@go2calls.com.

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