Terms of Service

Last updated: October 13, 2026

These Terms govern your use of the Go2Calls app and website (the "Service"). By creating an account you agree to these Terms. If you do not agree, please do not use the Service.

Who we are

Go2Calls provides second phone numbers and travel data (eSIM) plans through a mobile app and this website. You can reach us at hello@go2calls.com.

The Service

Go2Calls gives you a second phone number that makes and receives calls and text messages through the app, and sells travel data plans that install on your phone as an eSIM. Number availability, features, and regulatory requirements vary by country, and not every number type is available everywhere.

Accounts

• You must be at least 18 years old and provide accurate information.
• You are responsible for keeping your login credentials secure, and for everything done through your account.
• One account per person. We may suspend accounts used to evade limits or abuse the Service.

Phone numbers, subscriptions and billing

• Each number is a recurring subscription, billed monthly or as a prepaid term (for example 6 or 12 months) at the price shown when you buy. The price you pay for a term is fixed for that term.
• Subscriptions renew automatically at the end of each term until you cancel. You can release a number at any time from the app, which stops all future billing.
• Purchases made through Google Play or the App Store are billed by that store and are subject to its terms. Manage or cancel them in your store account — we cannot cancel a store subscription for you.
• Discounts shown for longer terms apply to new purchases and renewals at the price then in effect. We may change prices, and will give notice in the app before a renewal is charged at a higher price.

Calling credit and call rates

• Calls and messages are paid for from prepaid credit in your wallet, at the rates shown in the app.
• Call rates vary by destination. The app shows the rate for the country you are calling before you are charged, and each call is billed per started minute at that rate.
• Credit is not a bank balance, earns no interest, and cannot be transferred or redeemed for cash except as described in our Refund Policy.
• Calls are charged only once answered. Unanswered and failed calls are not charged.
• We may block calls to destinations we cannot profitably or lawfully serve, and will say so in the app.

Travel eSIM data plans

• eSIM plans are one-off purchases, not subscriptions. A plan's data allowance and validity period begin when it is first connected to a network in the covered region, not when you buy it.
• Coverage, speeds and network quality depend on the local operator, and are outside our control.
• An eSIM may be cancelled for a full refund only while it has not been installed on a device. See the Refund Policy.
• You may share an eSIM with another person using the share option in the app. You are responsible for who you share it with, and it cannot be refunded once installed by anyone.

Cancellations and refunds

You can release a number at any time from the app, which stops future billing for it. What is and is not refundable is set out in our Refund Policy, which forms part of these Terms. Nothing in either document removes rights you have under the consumer law of your country or under the applicable app store's policy.

Acceptable use

You agree not to use the Service for spam, fraud, harassment, robocalling, or any unlawful purpose, and to comply with the telecom rules that apply where you and the people you contact are located. In particular you must not:

• send bulk or unsolicited messages;
• impersonate anyone, or use the Service to deceive;
• resell the Service without our written agreement;
• probe, overload, or attempt to gain unauthorised access to our systems.

We may suspend or terminate accounts that break these rules, and may report unlawful use to the authorities.

Service availability

We work to keep the Service reliable but do not guarantee uninterrupted availability. Outages can happen, and coverage depends on third-party networks.

Go2Calls is not a replacement for your primary phone service. Emergency calling (such as 911, 999 or 112) may not be supported, and you must not rely on Go2Calls for emergency calls.

Your content and privacy

You keep ownership of anything you send through the Service. How we handle your personal information is described in our Privacy Policy.

Our property

The Go2Calls name, logo, app and website are ours or our licensors'. These Terms give you a personal, non-transferable right to use the Service — not ownership of it.

Suspension and termination

You may close your account at any time from the app or at go2calls.com/delete-account. We may suspend or end your access if you break these Terms, if we are required to by law, or if we stop offering the Service. Where we end the Service without cause, we will refund unused credit and any unexpired prepaid term.

Limitation of liability

The Service is provided "as is." To the maximum extent permitted by law, Go2Calls is not liable for indirect or consequential loss, lost profits, or lost data arising from your use of the Service. Nothing in these Terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

Changes to these Terms

We may update these Terms; material changes will be posted here with a new "Last updated" date, and where the change is significant we will tell you in the app before it takes effect. Continuing to use the Service after a change means you accept it.

Contact

Questions about these Terms? Email hello@go2calls.com.